I ordered a Paragon summer duvet with a 3-5 tog rating, but it is far heavier than other duvets with the same tog on the market. It does not feel like a true summer duvet at all and does not match expectations for that rating.When I tried to return it, I discovered that the return address provided on their website cannot be found on the Royal Mail postcode checker. Because the address appears invalid, I have been unable to send the item back despite wanting to return it.In addition, I was promised a 20% Black Friday discount in writing by two members of the team via email (Steve Dufell and Jack) This discount was never sent, and when I followed up, my messages were ignored and the issue was not addressed.As a result, I have now raised a dispute case with my bank and successor won the case.Overall, a frustrating experience — misleading product expectations, unclear return information, and unfulfilled promises. I hope the company improves its customer service and transparency.
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Paragon Bamboo is a young and innovative company with decades of experience behind it.
The company was created and launched in 2018 to design and manufacture innovative, premium quality products from an organic, sustainable and renewable natural resource – products which, at the end of their useful life, can be composted, therefore our products are helping to reduce landfill.
An exhaustive testing criterion on fabrics from across the globe resulted in a comprehensive range which currently includes 100% bamboo bed linen, duvets, mattress protectors, bamboo pillows with a 100% bamboo filling and bamboo towels.
But our thirst for organic and recyclable innovation has not stopped, we continue to test and explore new concepts which will result in our range of bamboo products continuing to grow.
We aim to meet the growing demand for recyclable and compostable fabrics. All of the bamboo we use in our fabrics is organically grown without the need for additional water and without the use of pesticides and fertilizers.
All of the bamboo fabric used in making our products meets the OEKO-TEX Standard 100 product class, making our products suitable for infants as well as adults.See more
