Review Time
I have been a loyal customer for 2 years and I ordered new WHITE sheets to replace my old ones and when they arrived they 1- had a stain in the middle of them like someone had rubbed in boogers and it had dried and left a stain which wouldn’t come out when washed and 2- the sheets feel different to my other ones basically fake, pretty sure this company is some scam china warehouse and they sell the stuff for 150% profit from slave labour. Wouldn’t buy again sheets feel awful and the customer service is terrible, sent proof of everything and got ignored the sheets cost me over £100 and they didn’t care to do anything about it.
I have been a loyal customer for 2 years and I ordered new WHITE sheets to replace my old ones and when they arrived they 1- had a stain in the middle of them like someone had rubbed in boogers and it had dried and left a stain which wouldn’t come out when washed and 2- the sheets feel different to my other ones basically fake, pretty sure this company is some scam china warehouse and they sell the stuff for 150% profit from slave labour. Wouldn’t buy again sheets feel awful and the customer service is terrible, sent proof of everything and got ignored the sheets cost me over £100 and they didn’t care to do anything about it.
After one night grey pillow case has permanent dark oily mark from my head. Can't leave it on display and customer services have since ignored my further communication after suggesting I wash them first, which I already had. The Sheet does feel cooler on top of our higher end memory foam mattress but as grey, marks easily. Avoid the dark colors for this product. Our friends white versions are fine...
I ordered a Paragon summer duvet with a 3-5 tog rating, but it is far heavier than other duvets with the same tog on the market. It does not feel like a true summer duvet at all and does not match expectations for that rating.When I tried to return it, I discovered that the return address provided on their website cannot be found on the Royal Mail postcode checker. Because the address appears invalid, I have been unable to send the item back despite wanting to return it.In addition, I was promised a 20% Black Friday discount in writing by two members of the team via email (Steve Dufell and Jack) This discount was never sent, and when I followed up, my messages were ignored and the issue was not addressed.As a result, I have now raised a dispute case with my bank and successor won the case.Overall, a frustrating experience — misleading product expectations, unclear return information, and unfulfilled promises. I hope the company improves its customer service and transparency.
I've been using this bedding for more than 2 years now and absolutely love it. I have two complete sets plus pillows and duvet, it's the most comfortable bedding to sleep on, so silky soft, better than silk. My only complaint would be that the pillow cases could be bigger as the pillows stick out on the ends but I have gotten free ones so now put two on in different directions.
At the end of January 2025, I bought a duvet cover and 2 pillow cases from Paragon Bamboo. The fabric was great quality and has really helped my allergies. The problem was the zip. It is made of cheap plastic, and in a low spin, low temperature wash in early August 2025 the zip broke in such a way that means the slider no longer connects the two sides of the zip. I contacted Paragon Bamboo to find out if there was a known fix for this or if I could get a replacement. That was two weeks ago (26/08/2025). Edited: It's 26/09/2025 and I still haven't heard back from Paragon Bamboo, but I found a fix! The zip slider doesn't have a number on it, so I didn't know which size to try to replace it with. I ordered several different sizes of metal sliders from Temu. (Other suppliers would also work. Temu was cheap.) These didn't come with sizes written on them either, but the smallest one worked as a replacement (you have to unpick the sewing around the ends of the teeth to be able to slide it on).Based on what I ordered, I believe the size to be a 3. So, there you have it: expensive duvet cover fixed for less than £2. I'm back to being happy with it. But if I give it a review of anything other than 1 star, people won't read this and won't find the fix, so I'm leaving this review at 1 star.
Not cool what so ever Pillow case sheet duvet cover doesn't matter what it's awful and by no means cool during summerI don't have a cheap bed or pillows my duvet is a JL lightweight cotton so definitely not that Even the bottom sheet is hot and the illiw case Very disappointing Please do not buy into this product
So after using the superking mattress protector for I few weeks, I washed it on a cool setting (after all, it’s a mattress protector, and it needs washing, right?) Turns out they can’t be washed!! Shrunk about 6 inches, contacted the company, who responded saying they can’t be washed! I don’t remember that in large print on the website when I shelled out for one! How utterly ludicrous is that? I’m fuming - can you tell? 🤬😂
We purchased a king-size duvet with bamboo filling. After receiving it, we washed it and dried it naturally outside. However, once dry, it felt clumped around the edges, and the fibres inside made it hard (Not good quality). Upon checking the label, we discovered it was not meant to be washed and should only be spot cleaned.Who sells a duvet that cannot be washed? Washing a duvet is essential for hygiene. We contacted the company to request a refund, without mentioning that we had already washed it. They responded, stating that their website clearly indicates the duvet should not be washed. We didn’t verify this, as many companies use such disclaimers to avoid liability. However, this does not address the core issue: why sell a bedding item that cannot be washed? It’s absurd. I would not purchase from this company again.
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Paragon Bamboo is a young and innovative company with decades of experience behind it.
The company was created and launched in 2018 to design and manufacture innovative, premium quality products from an organic, sustainable and renewable natural resource – products which, at the end of their useful life, can be composted, therefore our products are helping to reduce landfill.
An exhaustive testing criterion on fabrics from across the globe resulted in a comprehensive range which currently includes 100% bamboo bed linen, duvets, mattress protectors, bamboo pillows with a 100% bamboo filling and bamboo towels.
But our thirst for organic and recyclable innovation has not stopped, we continue to test and explore new concepts which will result in our range of bamboo products continuing to grow.
We aim to meet the growing demand for recyclable and compostable fabrics. All of the bamboo we use in our fabrics is organically grown without the need for additional water and without the use of pesticides and fertilizers.
All of the bamboo fabric used in making our products meets the OEKO-TEX Standard 100 product class, making our products suitable for infants as well as adults.See more
