I ordered a women's Paramo Alta jacket in a medium, from BCH Camping. I have previously had an Alta in a medium and the fit was fine. I wanted a bit bigger than a small to leave room for a bag under the coat as I have done with the previous coat. I have also had Paramo Cascada jackets in a small and the fit was also fine. The Alta that I received this time was 10 cm smaller than the previous medium Alta and also the small Cascada jackets. This was not made clear on the website that sizing is a lot smaller than it was. I ordered in good faith. I therefore had no choice but to return the jacket. I had to insure the item for £300 in case it went missing in the post and this cost £14 to return. BCH Camping point out that returns are at the buyer's expense. It has put me off buying Paramo again. I struggled to find the actual measurements for each size on BCH Camping website or the Paramo website. The returns information on the Paramo website is also difficult to find as is the complaints email address. When I finally found an email address for Paramo, I have emailed a couple of times (once about the repair service) and never received a response.
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Extend your comfort zone - choose innovative design and renewable technology.
Páramo delivers optimal comfort for outdoor people. We combine intelligent and functional garment design with high performance directional fabric systems which actively manage and move liquid water.
