I like Páramo clothing which I have been very happy with. However the service received from their Wadhurst shop recently was poor. Paid a lot for zip repairs and re proofing of two jackets. Was told it would take two months but was rung repeatedly to be told there were "problems in the workshop" and the work was repeatedly delayed, so basically I was without the jackets for almost all the winter. However, at least they were polite and apologetic and said I would get a free clean and reproofing this coming year to acknowledge the problems I'd experienced. However, when I collected the jackets and asked for , I assumed some kind of voucher for the cleaning, I was just pointed to two free packets of cleaner and proofer which they'd just added in with the jackets. I assume they changed their mind about the free proofing service originally offered. No apology at all. Very unimpressed. Poor service which is a shame with such a good product.
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Extend your comfort zone - choose innovative design and renewable technology.
Páramo delivers optimal comfort for outdoor people. We combine intelligent and functional garment design with high performance directional fabric systems which actively manage and move liquid water.
