I recently sent a present to my aunt in London, the package was marked as delivered on the 20th February but having spoken to her yesterday 23rd of February she tells me it actually hasn't been delivered yet.
I raised a claim with parcel2go and they have on one hand refunded the postage costs but not as I didn't pay for insurance on the contents.
I accept that I didn't pay the additional insurance because if the gift was lost or damaged in transit then that's fair enough, a risk I was willing to take. But what has occurred here is in all likelihood is the courier has stolen the gift, or left it in an unsecured place. They haven't provided any proof of delivery and I have no recourse to ask for that proof now because parcel2go have washed their hands of it.
Incredibly frustrating and saddening because my 78 year old aunt didn't get the present on her birthday.
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