My order (which is listed in the ref number) has not been picked up 5 days after the scheduled collection date of April 14th. This date was confirmed by email from someone of Parcelabc’s customer service team. They had sent out the shipping labels after payment and customs invoice was received. There have been zero responses to my emails to give me any updates on what is happening.
I called UPS to see if they had any information regarding the collection issue. They confirmed that the labels exist, but because they do not have the packages in hand yet, the tracking can’t begin. So who is picking up the packages if not them? My tracking status on the ParcelABC website shows that the courier was contacted, but that’s all it says. What does that mean to me if nobody can communicate anymore details on the situation?
While I am annoyed and inconvenienced that they didn’t collect on the agreed upon date, they could at least give me an estimate of when to expect a collection, because someone needs to be home at the time of pickup. They cannot assume everyone is home all the time to just be there whenever they feel like picking up. This needs to be a scheduled time. How is that supposed to occur, if I have no communication on when they are even coming out?
All I am asking for is clear and accurate communication on when the packages can be picked up, and clear communication throughout the remaining parts of the shipment process. I want it to be smooth and simple, so far; it has not been that way.
I do not want to have to have to cancel, but if my follow-up emails continue to be ignored, that’s what I’m going to have to do.
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