Review Time
I used this service for the first time and appreciated the friendly customer support. They promptly answered all my questions and helped me feel confident about my shipment.
We have used this service several times, and every single time it has been the worst support experience imaginable.
Regarding our current order, the situation is unacceptable. First, the shipping labels were mixed up. Support replies at best once per day, despite the website claiming a 4-hour response time. None of the phone numbers are answered. We leave voicemails and never receive a callback. Since the payment has already been made, we are completely dependent on them.
We are shipping to Dubai to an address where FedEx delivers packages every single day. Parcel Labs assigned FedEx for this delivery as well. The address we provided does not have a house number — the building has a name instead. This is completely normal in Dubai, and we have been receiving deliveries to this exact address for months without any issues.
However, Parcel Labs insists the address is invalid because it lacks a house number. We explained the situation multiple times, yet they respond like parrots with the same template reply and then disappear for another day.
Our exhibition date is approaching, and we must receive this shipment on time. Instead, they are putting us at risk by ignoring calls, responding extremely slowly, and refusing to resolve the issue.
This level of service is unacceptable. I cannot recommend this company to anyone.
I paid for the delivery 10 days ago. The item still hasn't been picked up. The company keeps asking stupid questions about the sender address, though I confirmed it several times and they have the sender phone number as well. They answer back in a day or two, very slow, very unprofessional. Not sure I'll get my parcel at all....
I submitted my email and you guys (abc parcel) still texting me here with formal apologies instead of contacting me throughy email to get all the details you need "to solve this problem"
Can you just email me?? You know there's no option to reply your answer here??? Also I didn't allow to post my name!!!
ParcelABC is a reliable and user-friendly shipping platform that makes international parcel delivery easy and convenient. The website is well organized and allows users to compare multiple courier services in one place, helping them choose the best price and delivery option quickly. The booking process is smooth and straightforward.
One of the main advantages of ParcelABC is its competitive pricing and wide coverage for international shipments. The tracking system is clear and keeps customers updated throughout the delivery process. Customer support is professional and helpful when assistance is needed.
If you want premium international shipping without the premium price tag, ParcelABC is the way to go. Their rates are very competitive compared to other major couriers, and the service quality remains top-notch.
ParcelABC made my delivery experience super smooth. The process was easy from start to finish, updates were clear, and my parcel arrived right on time and in perfect condition. Their customer service was responsive and helpful, which really stood out. I’ll definitely be using Parcel ABC again and would recommend them to anyone looking for reliable shipping.
We booked a shipment with ParcelABC for business purposes, where prompt handling and communication are critical. After placing the order, we received a request to provide more consignee details, which we supplied.
Since then, there has been no response for over two days, despite sending multiple follow-up messages requesting a status update. There is no functional customer support: there is no telephone hotline, and although a phone number is listed, it only plays an automatic message instructing you to send an email, which also goes unanswered.
At this point, the service has effectively disappeared. We are no longer interested in proceeding with the shipment and simply want the order canceled, but even this basic request seems impossible to resolve due to the lack of any response.
Based on this experience, this is by far the worst service we have encountered in this segment. For businesses that rely on timely shipping and reliable communication, we strongly recommend avoiding ParcelABC.
I arranged and paid for a shipment, but I was repeatedly asked the same question despite providing the same responses. I attempted to reach out to the support team multiple times without any luck. I never received the shipping label and am currently trying to get my money back. I would recommend avoiding this service.
When an unexpected issue arose, the customer service team responded swiftly and showed remarkable understanding. A special mention to a representative for going the extra mile to address the problem and guarantee a seamless delivery. Such dedication is truly uncommon.
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