I had an extremely frustrating experience with ParcelABC that I feel others should be aware of.
First, my parcel was redirected to UPS. The courier failed to collect the boxes not only on the chosen date, but also within the following two business days. This caused immediate delays and inconvenience.
When I requested a refund due to the failed service, the amount was issued as store credit instead of being returned to my credit card, which was not acceptable given the circumstances.
Hoping to resolve the issue, I placed a second order and deliberately chose a different shipping partner. However, ParcelABC once again redirected the shipment to UPS without my consent or any prior notice.
Communication throughout the process was poor. Updates were delayed, there was no proactive communication, clear instructions or timelines. The courier notification came just two hours in advance, making it difficult to plan accordingly.
It has now been two weeks, and my parcel still has not been shipped. Overall, this experience has been highly disappointing due to lack of reliability, transparency, and customer support.
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