Absolutely unacceptable. A package was dispatched with guaranteed 4-day service, but it still hasn't arrived despite clearing customs in just two days. The tracking still shows it in Sofia. There has been no response to my messages from the broker or the carrier. How does it take 10 days for a guaranteed four-day service? I should have booked directly, even if it cost more! Delays can be tolerated, but lack of communication feels like theft. I will be filing complaints with the broker, the carrier, and my bank. It’s one thing to be late, but two weeks is outrageous, especially when Christmas Eve was also a working day, and still nothing!
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