parcelbroker.co.uk

4.6
4.6 Based on 161 reviews

...

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Average Rating

4.6

/
5

161 Reviews

5 Star
84%
4 Star
6%
3 Star
1%
2 Star
1%
1 Star
8%

All Reviews

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Review Time

Lyle
Outstanding and affordable service

I genuinely appreciate this broker for their affordability and excellence. My interaction with the representative was remarkable, and their service was impeccable! I highly recommend them! They provided multiple options and identified the most economical way for me to ship my items.

5
Date of experience: Jan 10, 2026
Kudos to this broker for their service...

Kudos to this broker for being both budget-friendly and outstanding. My experience with the representative was exceptional, and their service was flawless! I highly recommend them! They provided various options and found the most cost-effective way for me to send my items.

5
Date of experience: Jan 09, 2026
Liise54
I shipped a package from Canada to the UK

I shipped a package from Canada to the UK. The team listened to my comments and guided me on what was needed to avoid extra charges for returning an item. I will use their service again. Excellent experience.

5
Date of experience: Jan 06, 2026
Steve Harris
Very helpful service with quick communication.

The service is excellent every time we use this broker, especially with the representative who handled a customs issue on our behalf while our company was closed.

5
Date of experience: Jan 05, 2026
Alexis Carter
Excellent service

Excellent service and a prompt response.

5
Date of experience: Jan 05, 2026
Arliss Brooks
Disappointing experience when issues arise.

Disappointing experience when issues arise. Our parcel was due for delivery on the 15th of December. A significant mismanagement by their chosen carrier caused it to arrive 7 days late. The office was closed, and a new delivery address was needed. The package is currently lost, last scanned at a depot, and now they can't locate it. We've had to chase for updates. Naturally, we contacted the carrier directly and were advised against it. It's ridiculous, as we are trying to resolve the issue. It was only after we called the carrier that we learned a form needed to be completed to initiate a search. While the broker's price was 15% less than going directly, this has proven to be a false economy.

1
Date of experience: Dec 29, 2025
Wyndham Turner
Recently utilized their service

Recently, we chose this broker for a delivery from Bulgaria to the UK and found the service to be exceptional. Getting immediate quotes from various couriers was quick and easy, and the interface was very user-friendly. Interaction with the team was excellent; they were attentive, supportive, and demonstrated great professionalism. The parcel arrived on time without any issues. We highly recommend their service.

5
Date of experience: Dec 25, 2025
Christophe B.
Excellent communication.

Excellent communication... extremely helpful.

5
Date of experience: Dec 22, 2025
mrbmxlol64
Unacceptable delay from Bulgaria to the UK.

Absolutely unacceptable. A package was dispatched with guaranteed 4-day service, but it still hasn't arrived despite clearing customs in just two days. The tracking still shows it in Sofia. There has been no response to my messages from the broker or the carrier. How does it take 10 days for a guaranteed four-day service? I should have booked directly, even if it cost more! Delays can be tolerated, but lack of communication feels like theft. I will be filing complaints with the broker, the carrier, and my bank. It’s one thing to be late, but two weeks is outrageous, especially when Christmas Eve was also a working day, and still nothing!

1
Date of experience: Dec 18, 2025
Sharon Coleman
Efficient customer service.

The customer service was efficient and provided regular updates. Highly recommended.

5
Date of experience: Dec 18, 2025

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