I am completely frustrated. I booked a parcel to be sent to Kent from a local store. Upon arrival, there was no one at the till. I searched the entire store but found no staff. I called out near the back, but there was no response. When the store attendant finally appeared, I confirmed I was in the right place and retrieved my parcel from the car. However, I was told the barcode wasn’t working and was directed to the Post Office instead. The Post Office confirmed they didn't have it, so I returned to the store today, but was again told the barcode was not functioning. The service does not provide a contact number, and attempts to use the contact option were unsuccessful. I can't cancel the shipment because the tracking indicates I left the parcel, which isn't true since the attendant wouldn’t accept it. I've had to search online for the service in hopes of a response. I plan to go to the Post Office on Saturday to send it via another service, which I hope will be much simpler. The attendant seemed confused, and none of this has been helpful.
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