I had a very frustrating experience with the service. My parcel was listed as “In Transit” on their tracking system for an extended period. I was never notified that the parcel was lost. After an incredibly long wait (nearly a year), I was informed it was deemed lost, and they refused to honor the insurance, claiming it was reported too late — even though their own system had never indicated the parcel was lost. To add to the frustration, they later tried to impose a “return to sender” fee, even though I never received any returned parcel and was given no evidence that a return occurred. I did not receive the service I paid for, was not adequately informed, and then faced unjustified charges. The customer support was unhelpful and relied on policies that were poorly communicated. I strongly recommend that others proceed with caution before using this service, particularly for important or valuable parcels.
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