I ordered a shipment from the UK to Portugal.
The pickup was not done on the planned date, and neither Parcelcompare not Fedex notified or justified the issue.
After trying to contact Parcelcompare customer services and sending multiple tickets, without any reply, I had to reschedule the pickup directly with Fedex. My shipment ended up being delivered with a one week delay.
Even worse, I have been invoiced £107 without any explication (more than the cost of the initial shipment), for supposedly exceeding dimensions or weight, when the weight was far below and dimensions were 100% accurate. Absolutely unacceptable.
Don't ever contract them.
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