Parcel dropped off at Collection point on 14th February 10.36. It is showing as still there. The parcel was supposed to be delivered on 23rd February and hasn't appeared. I have tried to find out myself what happened to this parcel. The shop staff told me yesterday the parcel was returned but dont know what that means. It certainly wasn't returned to me and I was not given any indication by text or email it had been returned. I have raised an action which they said i would get an email with tracer number. The only email I got was a copy of the transcript of the conversation with the online message bot. No notification of the action number. I did copy it down but it looks incomplete. Over £30 spent to get a parcel delivered in 9 days and 14 days later they do not even know where my parcel is. Over £50 out of pocket plus hours of my time knitting the contents of the parcel. I certainly will not use this service in the future.
They were agent for UPS As it is a third party it is very difficult getting anyone to take responsibility for the situation or axtualky get someone to talk in petson to about the situation.
I would advise that you just go directly to parcel company rather than use this comparison site
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