I’ve never had a worse experience with a delivery company in my life. It’s been 25 days since I left my envelope at the post office, and there have been absolutely no updates since then.
I’ve contacted customer service 5 or 6 times over the past few days, and each time I’ve been given completely different information — often contradicting what I was told before. When I asked to escalate the issue, I was promised that a colleague would get back to me within 24 hours. This happened twice, and no one ever followed up.
I also filled out the online form on their website, clearly explaining how serious the situation is — the envelope contains inheritance documents for my family, and if they are not submitted on time, we risk losing our family flat. I received an automated response saying they would get back to me within 48 hours, along with a reference number. That was days ago, and since then, nothing.
At this point, all I have are multiple useless reference numbers and zero actual support. No one has contacted me — neither by phone nor by email.
Avoid this company if you value your time, money, and peace of mind.
Claim your business profile now and gain access to all features and respond to customer reviews.
