Parcel Force have had a 100% failure rate on deliveries to my property, during an approximate 18 month period.
Alnwick, Northumberland, it seems as if they don't even continue with the pretence of delivering parcels, they're contracted to deliver.
Had the latest delivery failure, had no email, no text, no note through the door. Clarified via the supplier, that they alleged to have tried delivery 11 days ago. I had no note, heard no door bell, no knock, no text, it was a day I was working next to the front door all day (Nb. 5 days DIY/Decorating...there's no way I could have missed an alleged delivery attempt, even the toilet is next to the front door, as is the kitchen. An enclosed courtyard, it's impossible to miss any vehicle pulling up)
Have had to stop using 2 No. main suppliers I'd used since 2008, as they insist on using Parcel Force. I try to verify delivery company being used, prior to placing an order. Parcel Force, by a huge margin, are sucessful in delivery failures et al
Am on hold, via phone, waiting for a response. Have been attempting to obtain a response from Parcel Force, since 13.09Hr's (approx), 24.02.26. It's now 17.13 Hr's, 24.02.26. Have had the phone answered on 3 No. occasions. After the initial 34 minutes on hold, had a "I can't hear you", then after 28 minutes on hold,had a "that's another department, I'll transfer you...just ended the 3rd or 4th call on hold. Was on hold for 38 minutes, 53 seconds.just ended the ? 4th, 5th call ? Was on hold for 38minutes & 53 seconds
Have reviewed online orders / deliveries, over past 5 months. On 19 orders total, Parcel Force havea 100% failure rate to deliver. Have arranged a refund from the above supplier. They've had two orders(£129) this year to date, both have required weeks of chasing delivery. Had to order a replacement order from another company. Am waiting for replies from 2 No. other suppliers, have explained I cannot place order, if Parcel Force are used
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