My signed delivery was sent to the wrong address and signed for by someone else. The photo showed a cross as a signature and a picture of the incorrect front door. Just five minutes later, when I tried to screenshot the images, I saw a message stating that the images had been deleted. The customer service line informed me that 'due to unforeseen circumstances we cannot take your call.' The customer service email bounced back. The website is a confusing maze designed to frustrate users.
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.