I was supposed to receive two packages at the office this week. The first delivery attempt was made on Sunday, but no card was left, making it difficult to arrange redelivery. I managed to set up a redelivery, but it never arrived. I tried calling the local depot, but there’s only one number for the entire company, leading to long hold times and disconnections. Fortunately, the vendor was able to confirm the parcel's location, allowing me to collect it from the depot without a missed card. However, the service was supposed to be guaranteed within 24 hours, so it will be six days late by the time I collect it. The second parcel was meant to arrive today, but despite seven of us in the office being able to see the entrance, no one came. I received an email stating delivery was attempted when no one was there, which is false. They also didn’t leave a missed card. If they deliver tomorrow, it still won’t fulfill the service I paid for. I advise all businesses to consider other courier options to avoid unhappy customers.
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.