Pitiful service. Trying to get hold of a human being now is a nightmare. I paid over £10 for signed for delivery however, even though it has been signed for it’s not to the address it was sent. Trying to get some information on what’s happened. Even automated systems are useless. No matter how many times you say a reference number it recites it back incorrectly and then offer a bad guess. Why isn’t there an option to key it in? I’m embarrassed about the state of our national post service.
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.