We missed delivery. Getting in touch was impossible. On hold for 1 hour, call ended as you closed. 2nd time, on hold for an hour, answered, cut me off. Online redelivery, date requested, did not show on the first reattempt, did not show on second attempt. Both times tracking was not updated and still said being delivered even though eta and whole day had passed. Phone system and online platforms are just awful and do not work as intended. Customer service is truly dreadful.
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.