If I could give 0 stars, I would.I booked two separate collections and on both occasions the driver simply did not show up. No knock on the door, no attempt to contact me – nothing. Instead, they lazily updated the tracking to say “the package was too heavy”.This is completely unacceptable for several reasons: • I input the correct weight when booking. • I paid in full based on that weight. • If there was any genuine issue, they could have called, knocked, or at least tried to collect.Instead, they just slapped on a false excuse and left me with wasted time, missed deadlines, and no parcel collected. I planned my day around these collections, only to be let down twice with the same copy-paste lie.If Royal Mail/Parcelforce can’t be bothered to turn up, they shouldn’t offer a collection service. The lack of honesty, accountability and basic customer care is astonishing. I’ll be seriously reconsidering ever using them again and will be warning friends and family to do the same.
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.