I had 3 parcels due to be delivered from the royal mail today. I work from home so no chance of missing them etc. 1 buzzed my flat I went down and collected the parcel, they took a picture, the tracking updated etc. 2 hours later I received a notification saying the other item had been delivered. The proof of delivery was a picture of a parcel force note saying "item delivered customer refused a photograph to be taken" - either they've given my parcel to some random person or are lying and decided they wanted it. This was a tracked delivery as well so that option's not worth anything. The 3rd was out for delivery all day and then I check the app and it's "held for pickup at carrier location" with an update at 19:54 saying "royal mail couldn't complete your delivery..." So just couldn't be bothered to deliver the pacakage I guess. I cannot believe the royal mail has become so bad so quickly
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.