Purchased a few items of clothing from a company in Austria. Paid extra for shipping etc. After all that the items came up to about £200 with shipping and all that. Waited for weeks, not a single update. Checked the tracking on the Austrian shipping company as there was no progression on the tracking. I had to call them up manage to string together a conversation with someone in English and found out from them that the package had left their jurisdiction and had to be cleared with the UK. I wasnt given any company name. So i started pasting the tracking link into every postal service until i finally found 'Parcelforce'. I then rang up the number and spoke to a lady who told me I had to pay another £30 to release it from customs. I paid it over the phone. They had already sat on the package for a week. In the next few days the package arrived. And a WEEK after, a letter arrived telling me of my parcels whereabouts. So if I hadn't taken the initiative to chase them up. They would have taken Two extra weeks to deliver my package.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.