Last week, I routed a parcel to a parcel point for me collect as I wouldn't be in. Despite several emails telling me to collect it, there was no sign of it either at the collection point or sorting office. Turned up eventually 2 days later but problem was that a ROYAL MAIL EMPLOYEE covered the barcode for the tracking with a sticker. This week, a parcel coming from the next county and sent as 48 hour tracked 5 days ago still hasn't been delivered. According to the tracking, it has been accidentally sent to the wrong place. Oh and they have smashed a parcel with makeup in. They are an absolute shower. I avoid where I can.
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.