Despite the courier arriving between the hour of 12:00-1300, collecting and labelling the item for returns. I had an email just now at 19:02, the same day, claiming it failed. When I held my end of the bargain, they now withhold my Amazon refund for such! Prompting me to make this review, I am so sick of Royal Mail; Amazon isn't absolved in this either as a refund for this shouldn't be so taxing either. Now that is gatekept, Amazon is likely to keep my money for an issue item I no longer have as I had expected a full refund of such, basically theft. Amazon customer service and recourse is also horrendous, surely by design I'm sure...
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.