Royal Mail is a joke. We posted some documents first class sign for on 20 th October but consignee says not received. We tried on line tracking but merely said we are awaiting your consignment. Tried going back to the Post Offce were we posted it only to be told that it is not their responsibility and we have to contact Royal Mail. We ere shocked. Phoned Royal Mail customer services and after several attempts at giving the reference number to a machine got absolutely nowhere. We then tried to speak to some in customer service services only to be told that the expected wait time was in excess of 40 minutes. Having paid for a service which we appear not to have received and not being able to get any sensible help is intolerable .
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.