Heartbroken , I treated myself due to having a little extra cash in my pocket . Only for Royal mail to deliver at wrong address. Raised a case with them with proof of that's not my door !' It's been 72hours and still nothing although the day I enquired they can only apologise stating GPS tracking of the postperson has been located and will attempt to get my parcel redelivered to me with new tracking. Tracking is not updated . My faith in this matter is utter frustration, lack of responsibility and above all very poor customer care i try calling but left waiting for over an hour on the line . Royal mail should owe customers like myself to compensation not that it would restore my faith in them . They really need to train there staff properly about taking extra caution to postal addresses!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.