Why oh why does Royal Mail allow parcels intended for other countries languish in regional sorting offices? This is the second time I have had a large parcel collected by Royal Mail for delivery to Japan. First time they provided the label, which the postie stuck to the parcel on collection. The parcel then spent a few days in my local sorting office before being transported to Heathrow. Once there it was put back on transport back to my local sorting office! The reason(s) : No. 1: "It had been sent to the wrong airport" No 2: 'it did not have a correct address label'!!! When it finally arrived at my local sorting office, after visiting a few more on its way home, I had to collect it from there and pay nearly £3 for the pleasure! By the way, label was attached and correct, but someone had stuck another label on top. That parcel spent more time being shifted from one sorting office to another and traversing the M1/M40 motorways than it did in the air to Japan. This time, although I wanted Parcel Force to collect my parcel, Royal Mail collected it. Our postie, a lovely lady whom we respect greatly, came to our door to collect the parcel, I should say that this is a large parcel weighing 16kg, on Wednesday 26th November before lunch. It then spent the rest of that day, over night and most of the next day lounging in my local sorting office before making its way to another midlands sorting office, where it appears to have been received twice, Thursday 27th & Friday 28th November. Considering I purchased 'global priority service' and the website states "4 business days to the rest of the world", they are cutting it a bit fine if they intend to honour that commitment. They have used up 2 days ferrying it around the sights of the West Midlands, that gives them 2 days (not counting weekends) to get it to Japan. To top it off, I get an email from Royal Mail concerning a complaint that I had not raised. Made me look at the tracking on my parcel which led to an email to the company, a response back saying it would take 7 or more days for me to get an answer, a telephone call to Royal Mail, 30+ minute waiting to be connected to a customer advisor and a conversation about the above. Get it right Royal Mail and let Parcel Force deal with parcels destined for other countries. P.S. Heads up Royal Mail. If my parcel has not reached its destination address by Friday 5th December you can expect another call from me!!! If I was leaving a review on my post (parcels from UK addresses and letters) being delivered by our postie it would have been 5/5. But not so for your overseas deliveries. Update on parcel 3rd December. Parcel not only still in UK, it is still in the midlands. I have phoned 3 times regarding the fact that the parcel has been on Northampton since 27th November, the latest being this morning. Have checked again tonight and it is now in the Midlands Super Hub, wherever that is. Was informed this morning that it is scheduled to get to its destination by 5th December. I won't hold my breath. I have requested the parcel is returned to me so that I may get Parcel Force to deal with it. Should be able to get it to Japan before Royal Mail is able to manage it. Very poor service and I will not be risking using them again. Next parcel I will take to Parcel Force depot myself.
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.