Up until yesterday, I always rated Royal Mail services in my area highly — they had never let me down. I purchased an online parcel service for £10.05, but they simply never turned up. I was home all day, even received deliveries from Evri, and had three separate repairs carried out in my home. These weren’t noisy repairs, so there’s no excuse to claim I didn’t hear them.Royal Mail emailed claiming they attempted collection at 10:27am, which was false — both my sister and I were in. Later, they claimed another attempt at 12:01pm. Another lie. Not only was I home, but a repairman was also present. The intercom before my door was never pressed, nor was the doorbell rung or the letterbox knocked.Despite this, they refuse to issue a refund, insisting they came when they clearly did not. This parcel is a birthday present that needs to arrive by a specific date, and their dishonesty has left me angry. I am not happy with the service and will not trust Royal Mail again. Who even owns them now?
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The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.