Very bad experience. Dropped off Tracked 48 parcel XF153058504GB at Royal Mail Parcel Locker on Friday, 12 September 2025 at 08.22am. Parcel never arrived at the delivery address with no tracking updates, and Royal Mail / Parcelforce have obviously lost my parcel. Claim submitted on 16 September, Reference Number: 07186370.10 weeks later, I've finally received an email response from them, "We are unable to accept your claim for compensation as this item was sent by a Parcelforce Worldwide contract holder."Therefore, I'm now left out of pocket with £25 down the drain, thanks to Royal Mail / Parcelforce losing my parcel and their customer service is a disgrace!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.