Absolutely AWFUL company to deal with. Support? What support?? I sent an item at the cost of £82 in FULL RETAIL PACKAGING with all the weights and measurements written on the side of the retail box. It came from the factory, to me, then onto a third party. Several days after delivery was confirmed, they somehow reached into my bank account and took another payment. I raised a support request to find out why. A week later, I've had zero response. Then, another week later, they've done the same again!!
Now, surprise surprise, I can't log into my account and there is still no response from their support team.
No doubt if they read this, they will say "We are sorry, blah blah", "we take customer satisfaction extremely seriously blah blah....... "
If you book with this poor excuse of a company, don't even bother taking photos showing tape measurements and weighing your item on your scales as they request, it will make no difference when trying to claim. Call your bank as soon as you send your item and block all future payments from them. Never again will I use Parcel Hero. If your experience with them has been good, then consider yourself lucky. Anyone else, you have been warned.
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Parcelhero makes sending parcels and documents simple and affordable, whether you're shipping across the UK or to over 220 international destinations.
We compare prices from leading couriers like DHL, UPS, and FedEx to bring you the best deals in seconds. With door-to-door tracking, £50 free cover, and express or economy delivery options, we take the hassle out of shipping.
Perfect for both businesses and individuals. Book online 24/7 and save up to 60% on every shipment.See more
