Booked a collection for the same day before the cut off time. Got an email confirmation confirming that it would be collected that day. Stayed home all day waiting for the collection. Saw the courier van pass my house twice without stopping. Contacted the courier who confirmed that they had had no instructions from Parcel Monkey to make any collection from my address. I contacted Parcel Monkey who blamed the courier. Parcel Monkey tell you not to contact the courier on their website, I can only assume to keep you in the dark! Customer service is unhelpful and dismissive. Go elsewhere!
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We offer everybody a really simple and cheap way to book parcel delivery services within the UK and over 250 International destinations.
When you book with Parcel Monkey you choose which of our premium carriers you'd like to collect and deliver your item. You pay for the service on-line and it will be collected from your home or work, then delivered. Simple!See more
