I will not use this service again for sending a laptop to Hong Kong. The speed has been outrageously slow. I dropped it off at a shipping location near my home on December 12th, and now it just shows as "en route" with no updates since December 23. A representative suggested that the delay was because I shipped a laptop with a lithium battery, but I made it clear from the start that it was a laptop. What laptop doesn’t have a lithium battery? It would be helpful to receive more specific updates, as I am eager to know the whereabouts of my package and when it will finally arrive in Hong Kong. This experience has been quite disappointing and reflects poorly on the national carrier.
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