This is an update on the review I shared last month. To summarize, I sent a laptop to my parents in Hong Kong on December 12, 2025. It took a considerable amount of effort on my part (including numerous emails to the service providers) to receive any sort of "updates"—if you can even call them that—about when the package would ship and its actual location. It was only marked as "delivered" to my parents' condo building on January 5, 2026. Now, my mom has to retrieve it from the post office since my dad is unwell and in the hospital. If I had known the complications involved with this service, I would have opted for the national carrier instead, even if it meant spending more. The supposed "savings" were not worth the frustration. To make matters worse, they suggested that the delay (it was stuck in Chicago for over two weeks at a "distribution center") was due to the lithium battery in the laptop. I never claimed it was anything else, and what modern laptop doesn't have a lithium battery?
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