parcelmonkey.com

I am extremely disappointed with my experience using ParcelMonkey. I shipped a package to China five

I am extremely disappointed with my experience using ParcelMonkey. I shipped a package to China five months ago, followed all instructions carefully, and completed all required paperwork. This is not my first time shipping to China, and I have never experienced issues like this before.

The parcel was reportedly unable to clear customs because the declared contents exceeded a certain value. However, no one clearly explained what needed to be done to resolve the issue. I paid around $80 for shipping, and now that the parcel is being returned, I am being asked to pay additional fees. That should not happen.

What is most frustrating is the lack of transparency and accountability. The tracking information shows the parcel routed to an England warehouse, yet when I ask for clarification, I repeatedly receive vague responses saying it is “still in transit.” With a tracking number and parcel reference, they should be able to provide a clear update or estimated timeline. Instead, I am left waiting without answers.

Customer service is difficult to reach, there is no direct phone support, and responses take 24 to 48 hours due to time differences. For a company that appears large online, the level of support and accountability has been extremely disappointing.

I do not usually leave negative reviews unless the service truly warrants it. I simply want my friend’s items returned, but based on this experience, I would not recommend ParcelMonkey. I am giving two stars only because the shipment was at least processed initially, but the overall handling has been unacceptable.

Date of experience: Feb 27, 2026