parcelpending.com

Great concept, but Amazon doesn’t train their employees to utilize it. Or the Amazon employees just

Great concept, but Amazon doesn’t train their employees to utilize it. Or the Amazon employees just don’t care. And when I contacted support, I was given an answer that was completely wrong.

The Amazon app showed that the driver was still “in route”. We received the Parcel Pending locker code, and when we went to check the parcel locker it was empty. I reached out to support to check that when the driver does actually deliver the package if the locker would still open again or if because we already “picked up the package” per the Parcel Pending app, it would affect the delivery process. Here is the answer I was given:

After reviewing our lockers, I recommend that you contact your Leasing Office regarding the possibility of a misdelivered package. Your package may have been placed in a different locker. Kiosk: A Locker: 74

Please understand that we are unable to provide the access code in this case, as the package is considered a mis delivery. This means that the courier may have mistakenly placed the package into another unit. This is why we have granted your property access to our locker system for situations like this.

The amazon driver did deliver the package eventually, but not in the locker, they dropped it off at our apartment door. Totally fine. But the inaccurate info provided by support and pushing me off on the leasing office (which also, our leasing office does nothing about packages. Just fyi. We always had issues, which is why we got parcel pending but we still have issues, so most likely we will be canceling the service in the near future.

Date of experience: Feb 20, 2026