I had a terrible experience trying to resolve an issue with a missing parcel. My package was managed by a service that failed to deliver it. I was home on the scheduled delivery day, yet no one rang the doorbell, despite online tracking stating that delivery was attempted. Throughout the entire process, I received no updates via email, call, or text regarding my parcel's status. My emails went unanswered for days, and their customer service line had a misleading wait queue. After days of trying to reach them, I finally contacted a representative through a different line, with no wait time whatsoever. I will definitely request a cancellation or refund in the future if I find out they are involved.
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