I paid extra for express delivery, but the service did not meet my expectations. My parcel was not collected on the scheduled day and remained untouched until the next day. The tracking information was incorrect, and when I contacted customer service, the response was defensive rather than helpful. I was informed that my 'express' parcel might not arrive until a week later. When I requested they retrieve it for faster shipping, I was told this was not possible. Their limited capacity means if your area isn’t on their daily route, you simply wait. I had a reason for paying for express service, but it was not delivered as promised.
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