I anticipated receiving my delivery after it reached the depot on January 6th. After not getting it, I followed up and received a response on the 18th stating it was still at the depot. I was informed that I needed to text the depot the day before to arrange a pickup. I did this and went to collect it on the 22nd. The depot was very difficult to locate despite the provided directions. The sole staff member at the depot was outstanding (the reason for my 2-star rating instead of 1). However, I was told the parcel was out for delivery. Since it couldn't be left safely, the driver called me and had me track him down from place to place to retrieve my parcel. The customer service was unhelpful and suggested I hadn't collected it quickly enough (4 days!). The driver was also unkind, claiming he spent too long on my delivery. Overall, I find this organization lacking, but I did eventually receive my parcel.
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