The parcel was collected and I paid the extra insurance to cover it if it was damaged. The parcel was never delivered, when I enquired they told me the parcel was damaged in transit and wasn't covered under the extra insurance I pad for. I requested the damaged parcel was delivered back to me. They wouldn't deliver it back, no refund on the insurance paid and refund on the postage costs. the insurance has been mis sold as the item was never covered, this is agenised the FSO regulations and I will be taking it up with them. The worst company to deal with, I would never use them again
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