Review Time
They damaged 5 of my parcels and didn't provide any compensation. They closed the claims saying that the parcel couldn't possibly be damaged in that way during transit, although my customer send images of the outer packaging which was clearly showing damage from handling the parcel! Parcel 2 Go rejected the claims and emailed to tell me they won't consider any future damage claims. There is no customer service. They just copy and paste some long template replies that don't actually provide any information.
They damaged 5 of my parcels and didn't provide any compensation. They closed the claims saying that the parcel couldn't possibly be damaged in that way during transit, although my customer send images of the outer packaging which was clearly showing damage from handling the parcel! Parcel 2 Go rejected the claims and emailed to tell me they won't consider any future damage claims. There is no customer service. They just copy and paste some long template replies that don't actually provide any information.
Parcels2go.com and Parcel2go are the same company - seems all the good reviews go to one and the horrendous ones to this one - beware they have NO customer service, live chat or ways to contact them if anything goes wrong - horrendous
This company is a total disgrace. Their so called live chat simply doesn’t work. They are completely uncontactable. I booked and paid for my parcel no problem……..then……….NO SERVICE! After much stress and messing I gave up, got a refund through PayPal and re-sent my parcel by Royal Mail for a fraction more cost with no hassle whatsoever!! Don’t bother complaining……….no contact and no response from them.
Apparently my parcel has been damaged beyond repair. How the hell they have managed this is beyond me. Trying to get any information or resolution is just a complete waste of time. I just get told to contact the courier, they say contact Parcels2Go. I could have raised a family in the time i spent on this issue. Do not use Parcels2Go or EVRI. they are both worse than useless. Pity there isn't a 0 star rating. Pathetic
P2G137128779If you want to receive your parcel, DON'T use this utterly shambolic, useless, uncaring, inefficient company. They, in conjunction with Parelforce, have lost me £300, never mind all the blood pressure raising stress they have caused and the loss of my, urgently needed, item. They repeatedly tell lies, refuse to help, are uncontactable - and don't even use human beings for their "live chat". The most despicable courier company I have ever had the misfortune to deal with - and that's saying something. When this matter first started and I originally reviewed, they had the utter gall to ask me to remove my post - pretending the were going to help - so I gave them a chance and this is how they thank me - absolutely SSA. They don't give a damn and don't deserve customers. To prove me wrong - kindly respond, phone me - DO SOMETHING.
The parcel was collected and I paid the extra insurance to cover it if it was damaged. The parcel was never delivered, when I enquired they told me the parcel was damaged in transit and wasn't covered under the extra insurance I pad for. I requested the damaged parcel was delivered back to me. They wouldn't deliver it back, no refund on the insurance paid and refund on the postage costs. the insurance has been mis sold as the item was never covered, this is agenised the FSO regulations and I will be taking it up with them. The worst company to deal with, I would never use them again
Booked a parcel collection on the 4th June for collection on the 5th by DX. Order and tracking provided. Not collected. When I tried to find out why they stated they had no info from DX and it was up to DX. Was then told by DX it would be delivered on 6th. (today). Now 8pm and no collection. Seems Parcel2Go could not care less once they have your money. The order is through Parcel2Go and it is for them to solve the problem.
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