parchment.com

1.2
1.2 Based on 41 reviews

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Average Rating

1.2

/
5

41 Reviews

5 Star
5%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
93%

All Reviews

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Review Time

Hale Hughes
Amazing service experience!

I had an amazing experience with the service. My school had closed down, leaving me unsure about obtaining my official transcript. The process was made simple and hassle-free. The instructions were clear, the website was easy to navigate, and I received updates throughout. My transcript arrived without any issues in just three days. I'm very grateful for this service and would highly recommend it to anyone needing records from a closed institution.

5
Date of experience: Jan 16, 2026
Lauryn Smith
Essential Help for Obtaining Closed School Transcripts

I had a wonderful experience with the service. My institution had shut down, and I was unsure how to obtain my official transcript. The process was straightforward and stress-free. The instructions were easy to follow, the website was user-friendly, and I received timely updates. My transcript was delivered without any issues in three days. I am extremely thankful for this service and would highly recommend it to anyone needing records from a closed school.

5
Date of experience: Jan 15, 2026
Increase Brown
This service feels like a scam

I never received my transcripts and did not get any instructions after making my payment. I paid for them three times and tried reaching out to the support team, which simply stated that I should have received them and refused to assist or provide a refund.

1
Date of experience: Jan 05, 2026
Charmaine Howard
Five months of waiting with no results.

I waited five months and received nothing.

1
Date of experience: Dec 12, 2025
The worst experience I've ever had

This is the worst experience I’ve ever encountered. I am an international student, and my institution uses this service to print diplomas. It’s been three months since they claimed they sent it, and I still haven’t received it. I called and offered to pay for expedited shipping, but they said it’s not an option. This is incredibly frustrating, and I will continue to leave reviews until this issue is resolved, even if it takes years. Very poor customer service, completely indifferent to customer concerns.

1
Date of experience: Dec 09, 2025
Nelson Johnson
Disappointing service

I made a mistake in the email address I provided for the transcripts. The email entered is not verified by the service, meaning they’ll take your payment even if it doesn’t reach anyone. I requested a refund or for them to resend it to the correct email, but I was told it was already processed and nothing could be done.

1
Date of experience: Nov 03, 2025
Evan B.
Not a good experience

It’s not a good experience... Quite disappointing.

1
Date of experience: Oct 27, 2025
Levi Adams
One star is too generous

One star is too generous. The institution claims this service is the only way to obtain a transcript. The website outlines four steps but gets stuck at step two. We need this information!

1
Date of experience: Oct 22, 2025
Hiro Goossens
This experience just isn't good

1
Date of experience: Oct 01, 2025
AS52
Overpriced and underperforming

It’s overpriced for what they provide, and the service is too slow. They are unhelpful if you need assistance with your order. I mistakenly ordered a digital transcript instead of a physical one, realized it quickly, but couldn’t get a refund and had to reorder. The digital transcript is surprisingly costly, which contributed to my oversight. It feels like a scam, taking advantage of the situation.

1
Date of experience: Sep 21, 2025

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