Ordered a product I needed immediately for a hospice patient. Called immediately after ordering to cancel once I figured out it wasn’t going to arrive quick enough. Helen the one and only customer service representative was rude and strung me along telling me I couldn’t ask for a refund until I received the product. Now telling me it’s to costly for me to return for a refund. It’s definitely her way of trying to keep my money.i did reach out to my financial institution and they are going to help me with a provisional credit, while trying to sort out the company’s satisfaction guarantee
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Every person in our organization is a current or former caregiver. Being passionate caregivers is critical to our ethos - remembering that we serve a fragile population (the aging and disabled) and their families - helping them arrive at better product solutions and expert application, better care, better aging - in their own home, or in the assisted living facility. Giving them hope, solving their problems, winning their business with every engagement. Delivering a world-class shopping experience and knowledge and insight and curated product solutions that cannot be replicated at the local chain pharmacy or Mega Mart or Online Marketplace. Our size and scale and approach ensure deep business relationships and true buying power with the best home health manufacturers and distributors in the business. We want long-term relationships with customers and have real caregivers answering the phones and ensuring every order and product is of great quality and value. We want to be the Sephora or Geek Squad of all things aging and caregiving related.See more
