Found out recently that Parentpay has been randomly withdrawing money from my account since 2023 after I got another unauthorised payment yesterday. In total the amount that has been taken without my knowledge is around £2000. All unauthorised. I checked my Starling bank scheduled payments, and there are two direct debits made, one I recognise as my own account with Parentpay which I was using to pay trips and such. I paid for lunches on a different platform. The other account I do not recognise and has been randomly stealing money from my account for years, in one month it had taken £450. I received zero emails for any purchases made so I know these are unauthorised. The bank can't do anything, so I have to contact Parentpay who tell me to contact the school. The school is telling me to contact Parentpay. Insane and disgusting. Someone who works at Parentpay must be stealing money from parents. My son had finished school in July 2025, and Parentpay was still taking money out of nowhere, I never paid anything since June 2025. Who knows if I will manage to get my £2000 back.
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