Review Time
Found out recently that Parentpay has been randomly withdrawing money from my account since 2023 after I got another unauthorised payment yesterday. In total the amount that has been taken without my knowledge is around £2000. All unauthorised. I checked my Starling bank scheduled payments, and there are two direct debits made, one I recognise as my own account with Parentpay which I was using to pay trips and such. I paid for lunches on a different platform. The other account I do not recognise and has been randomly stealing money from my account for years, in one month it had taken £450. I received zero emails for any purchases made so I know these are unauthorised. The bank can't do anything, so I have to contact Parentpay who tell me to contact the school. The school is telling me to contact Parentpay. Insane and disgusting. Someone who works at Parentpay must be stealing money from parents. My son had finished school in July 2025, and Parentpay was still taking money out of nowhere, I never paid anything since June 2025. Who knows if I will manage to get my £2000 back.
Found out recently that Parentpay has been randomly withdrawing money from my account since 2023 after I got another unauthorised payment yesterday. In total the amount that has been taken without my knowledge is around £2000. All unauthorised. I checked my Starling bank scheduled payments, and there are two direct debits made, one I recognise as my own account with Parentpay which I was using to pay trips and such. I paid for lunches on a different platform. The other account I do not recognise and has been randomly stealing money from my account for years, in one month it had taken £450. I received zero emails for any purchases made so I know these are unauthorised. The bank can't do anything, so I have to contact Parentpay who tell me to contact the school. The school is telling me to contact Parentpay. Insane and disgusting. Someone who works at Parentpay must be stealing money from parents. My son had finished school in July 2025, and Parentpay was still taking money out of nowhere, I never paid anything since June 2025. Who knows if I will manage to get my £2000 back.
Absolute vile company!!!! Put my daughters money on for school. They decided that they didnt recieve it and then yhe next day decided they did but that it wouldn't show on the account for 10 working days... obviously being held in another account to gain on their behalf! Customer support discusting vile and slam the phone down. I have just now spoken to another lady called emma farrow who cannot explain to me where my money has gone. My daughter had a £600 school trip coming up that i will definatly not be paying through here! There is no support for parents only schools are allowed to contact them. Discusting rude staff AVOID!!!!!!!
Unfortunately I can’t give 0 stars! I like many others have experienced how frustrating this company is to deal with. There is no way to speak to an actual human, it’s only Penny the AI agent who continually tells me the same thing. If anyone has managed to speak to them on the phone then please share how as it would appear to be impossible. I currently have £90 of pending transactions on my bank account, and both my children have no funds in their accounts to buy lunch. I keep being told to contact my school which I’ve done and have followed the instructions given by the school only to be told by parentpay that I shouldn’t be emailing them, I need to contact my school!Not much I can do about it as they are the school’s provider but I’m really not sure how they can give themselves the title “leading cashless system”! Or how they can boast to resolving 96% of issues. Absolute joke!!
Wish I could give zero stars !!! .. customer service is AI , absolute joke, not helpful at all .. At the moment they have taken 50 pounds and not reflected on my children's lunch accounts, told me the school will need to give me a refund, but the school haven't got my money Parent Pay have .. I have a big school trip to pay via Parentpay, but don't trust the system at all, so I will be speaking to the school to see other options of paying .Awful system.
No way to contact them when things go wrong! What an appalling company to deal with. They are very good at taking money, but have no customer service that you can contact, so when they take an unauthorised payment from your account there is no one to speak to. If you can avoid dealing with them, for your own sanity I would suggest you do!
Awful. Was really happy with squid account but the school decided it needed to change to parent pay and what a mistake that was. Made a payment for two school trips, they took the payment twice a day apart, tried to get in touch no one to get in touch with. A useless robot says someone will email, they don’t. It’s almost the end of January and I’m still missing my money which I actually need. Yes if it affected direct debits etc they will pay the charges etc but what about people that rely on every penny in their bank accounts even £12 can be the difference between eating and not eating especially in this cost of living crisis. It’s absolutely appalling. The charges should have been returned instantly in this day and age not taking up to 10 days in the worse financial month of the year and during a cost of living crisis. Have emailed the school to reconsider squid account! Never ever had one problem with them!!!!!!!! Avoid ParentPay
Hello, I am adding to the long list of people who are complaining about their "one-click payment".I have a ticket that has been "resolved" 3 times or more, I'm not counting anymore, at least it goes towards their fabulous stats on their website of 96% resolved support tickets! Fear not, they are not resolved for you, but that's not an issue.I very rarely use this site as my children take packed lunches to school, however I have had to use them against my will for a one off payment on seldom occasions. The last time I used their one-click payment (back in November). Payment happened, all is good and well.Imagine my surprise when I check yesterday my upcoming payments on my banking app and notice one for the same amount coming up at the end of December for the same amount as November. The issue is I have not ordered anything else, and there is no recurring need here. Yes a Direct Debit Mandate was set up, however it should not show as an upcoming payment that does not exist. I checked on their website and cannot see anything that would justify the request for a payment, there is no open order.I contacted support who told me everything is working as it should. Then explain why I had to cancel a payment for this month from my bank account? Of course I also removed my data from their site as well.The audacity to repeatedly telle me that the system works as intended but also suggesting that I am at fault for not reading the instructions is baffling. Nowhere does it say "just to let you know, you will see a phantom payment but it won't be debited" ... no other companies with whom I've used DD mandates has ever done this.But don't worry everyone, it is working as intended and it is you the problem, you didn't read! And you know what? If you don't like it use the card payment ok? I wonder, if I had not seen this, what would actually have happened? Would the upcoming payment have indeed disappeared (and then what be reported to January, and then February, etc) or would it have been debited? I wish my children's school was not using this system, it feels like a scam. When I see the abysmal reviews I fail to understand how they cannot feel a need for improvement on their end. And no need to respond Support, my ticket, after all, is resolved!
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