Unfortunately I can’t give 0 stars! I like many others have experienced how frustrating this company is to deal with. There is no way to speak to an actual human, it’s only Penny the AI agent who continually tells me the same thing. If anyone has managed to speak to them on the phone then please share how as it would appear to be impossible. I currently have £90 of pending transactions on my bank account, and both my children have no funds in their accounts to buy lunch. I keep being told to contact my school which I’ve done and have followed the instructions given by the school only to be told by parentpay that I shouldn’t be emailing them, I need to contact my school!Not much I can do about it as they are the school’s provider but I’m really not sure how they can give themselves the title “leading cashless system”! Or how they can boast to resolving 96% of issues. Absolute joke!!
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