Awful. Was really happy with squid account but the school decided it needed to change to parent pay and what a mistake that was. Made a payment for two school trips, they took the payment twice a day apart, tried to get in touch no one to get in touch with. A useless robot says someone will email, they don’t. It’s almost the end of January and I’m still missing my money which I actually need. Yes if it affected direct debits etc they will pay the charges etc but what about people that rely on every penny in their bank accounts even £12 can be the difference between eating and not eating especially in this cost of living crisis. It’s absolutely appalling. The charges should have been returned instantly in this day and age not taking up to 10 days in the worse financial month of the year and during a cost of living crisis. Have emailed the school to reconsider squid account! Never ever had one problem with them!!!!!!!! Avoid ParentPay
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