Hello, I am adding to the long list of people who are complaining about their "one-click payment".I have a ticket that has been "resolved" 3 times or more, I'm not counting anymore, at least it goes towards their fabulous stats on their website of 96% resolved support tickets! Fear not, they are not resolved for you, but that's not an issue.I very rarely use this site as my children take packed lunches to school, however I have had to use them against my will for a one off payment on seldom occasions. The last time I used their one-click payment (back in November). Payment happened, all is good and well.Imagine my surprise when I check yesterday my upcoming payments on my banking app and notice one for the same amount coming up at the end of December for the same amount as November. The issue is I have not ordered anything else, and there is no recurring need here. Yes a Direct Debit Mandate was set up, however it should not show as an upcoming payment that does not exist. I checked on their website and cannot see anything that would justify the request for a payment, there is no open order.I contacted support who told me everything is working as it should. Then explain why I had to cancel a payment for this month from my bank account? Of course I also removed my data from their site as well.The audacity to repeatedly telle me that the system works as intended but also suggesting that I am at fault for not reading the instructions is baffling. Nowhere does it say "just to let you know, you will see a phantom payment but it won't be debited" ... no other companies with whom I've used DD mandates has ever done this.But don't worry everyone, it is working as intended and it is you the problem, you didn't read! And you know what? If you don't like it use the card payment ok? I wonder, if I had not seen this, what would actually have happened? Would the upcoming payment have indeed disappeared (and then what be reported to January, and then February, etc) or would it have been debited? I wish my children's school was not using this system, it feels like a scam. When I see the abysmal reviews I fail to understand how they cannot feel a need for improvement on their end. And no need to respond Support, my ticket, after all, is resolved!
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