I found the company via a comparision site. I was very dubious when I turned up to drop my car off. I was stuck for time so I had no chance of changing the car parking. The email I received stated they were named Heathrow Park and Ride. I was dreading returning to my car. The email receipt stated to wait via level 4 car park and to ring 30 minutes prior to clearing customs. I rang the company and was told to wait outside departures in Heathrow terminal 2. I was not told any details. I rang 10 times and sent a text message asking for a registration plate. There were a lot of meet and greets with similiar looking vehicles. I ran around asking if the drivers were from Heathrow park and ride at the Holiday Inn. I waited an hour and a half. I decided to get a black cab back to the parking space. The service operates from a back of a van and houses all the keys to cars. The car park was rammed full of cars, parked on grass verges, paths. On arrival back at the car park, I overheard a customer stating the company had lost their car key. The company charge £12 drop off fee per person to be dropped off and picked up from the airport. My car is very old and messy inside anyway. My petrol guage was low when I got in the car. I did not take my mileage down when I left the car. The car park was chaotic leaving and I just wanted to get out of the place. I would not recommend this company as a neurodivergent person and to everyone. The company was set up in June 2025 via companies house. I have never had a problem with any airport parking. It seems there are a lot of complaints like this about similiar companies when doing research or on next door. I rang citizens advise bureau and was recommended to report to trading standards. I have a reference number and I will be adding to the report if anything else occurs. I would encourage anyone with a bad experience to do the same
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