Avoid at all costs – car withheld, keys lost, and no communicationWe had a terrible experience with this company at Heathrow. After a long flight, we waited over two hours for our car to be returned, only to be told they had lost the key. Later, after speaking with a "manager", we were informed that they had the key but had locked the car in a compound, claiming they had the wrong return date on file.We were left stranded and had no option but to pay for a cab home. They promised the car would be returned the next morning, but we have since received no communication whatsoever. To make matters worse, the company has blocked our calls, and we are now considering involving the police to report the theft of our vehicle.This is completely unacceptable, unprofessional, and distressing. Do not use this company under any circumstances.
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